Privacy Policy — 9vgo Platform

Information You Provide Directly

When you register a 9vgo account, make a deposit, request a withdrawal, contact support, or participate in a promotion, you may provide the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and Bangladeshi National Identity Card (NID) number as submitted during KYC verification.
• Contact Data: Email address, mobile phone number registered in Bangladesh, and residential address.
• Financial Data: bKash account number, Nagad account number, Rocket mobile banking number, Upay account details, and bank account information (BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, Sonali Bank) as provided for deposits and withdrawals.
• Account Credentials: Username and encrypted password (9vgo does not store passwords in plain text).
• Communications Data: The content of any support chat conversations, emails, or feedback submissions you send to the 9vgo team.
• Responsible Gaming Preferences: Any deposit limits, session time limits, or self-exclusion requests you submit through the 9vgo responsible gaming tools.

Information Generated Automatically

When you access and use the 9vgo platform — whether via web browser or mobile device — certain technical and behavioural data is automatically collected:

• Device & Technical Data: IP address, device type, operating system version, browser type and version, screen resolution, and device language settings.
• Usage Data: Pages visited, games played, betting markets accessed, session duration, click patterns, and navigation paths within the 9vgo platform.
• Transaction Logs: Timestamps, amounts, payment method identifiers, and outcome records for all deposits, withdrawals, wagers, and bonuses processed through your account.
• Geolocation Data: Approximate geographic location derived from your IP address, used to verify that access is consistent with your registered jurisdiction and to comply with any applicable geographic restrictions.

Information from Third Parties

9vgo may receive personal data about you from trusted third-party sources where this is necessary to verify your identity, process payments, or detect fraud:

• Identity Verification Providers: Data returned by KYC verification services cross-referencing your submitted NID documents against authoritative databases.
• Payment Processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks confirming the status and authenticity of deposit and withdrawal transactions.
• Fraud & Risk Intelligence Services: Risk scores or flagging data from third-party fraud prevention tools used to protect the 9vgo platform and its players.

9vgo uses your personal data only for legitimate, clearly defined purposes. We do not use personal data for any purpose that is incompatible with the purposes described in this section without first obtaining your explicit consent. The primary purposes for which 9vgo processes your personal data are as follows:

Account Management & Service Delivery

Your identity and contact data are used to create and manage your 9vgo player account, authenticate your login sessions, communicate important account notifications (such as deposit confirmations, withdrawal approvals, and security alerts), and ensure that the platform functions correctly on your device. Without this processing, 9vgo cannot provide you with its core gaming and betting services.

Payment Processing & Financial Compliance

Your financial data — including bKash, Nagad, Rocket, Upay, and bank account details — is processed exclusively to facilitate deposits and withdrawals, to apply same-source withdrawal verification, and to maintain accurate transaction records as required by applicable financial regulations. 9vgo applies KYC and Anti-Money Laundering (AML) procedures using your identity data to comply with financial crime prevention obligations.

Fraud Prevention & Platform Security

Technical data (IP address, device fingerprint, geolocation) and usage data (betting patterns, login behaviour) are analysed by 9vgo's risk management systems to detect and prevent fraudulent activity, account takeovers, bonus abuse, multi-accounting, and other forms of platform manipulation. This processing is essential to protect both 9vgo and all legitimate players on the platform.

Responsible Gaming Compliance

Usage data and transaction logs are analysed to identify behavioural patterns that may indicate problem gambling. 9vgo uses this information to trigger responsible gaming alerts, enforce self-exclusion restrictions, and ensure that players who have set deposit or session limits are protected in accordance with their own preferences and 9vgo's duty-of-care obligations.

Personalisation & Platform Improvement

Anonymised or aggregated usage data is used to improve game selection, page performance, user experience design, and promotional targeting on the 9vgo platform. Where personalised promotions are offered (for example, BPL season cricket betting offers or Eid bonus promotions), these are based on your general activity profile and are never based on sensitive personal data categories.

Legal & Regulatory Obligations

9vgo is required to retain certain categories of personal and financial data for minimum periods defined by applicable law. We also process personal data as necessary to respond to lawful requests from Bangladeshi financial intelligence authorities, law enforcement agencies, or courts with appropriate jurisdiction.

Payment Service Providers

To process your deposits and withdrawals, 9vgo shares the minimum necessary financial and identity data with the relevant payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These providers operate under their own privacy and data protection policies and are contractually bound to process your data only for the specific transaction purpose for which it is shared.

Identity Verification & KYC Partners

Your identity documents (NID, proof of address, and payment method screenshots) are submitted to third-party KYC verification service providers. These providers are authorised by 9vgo to process your documents solely for the purpose of confirming your identity and age as part of the 9vgo account verification process. Verification results are returned to 9vgo and the documents are not retained by the KYC provider beyond the verification process.

Game & Platform Technology Providers

The game studios and platform technology providers whose software powers the 9vgo game lobby — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe — may receive limited technical session data (such as an anonymised player session token) as necessary to deliver their games. These providers do not receive your full identity or financial data.

Fraud Prevention & Security Services

9vgo uses specialist third-party fraud detection and cybersecurity tools. These services process technical data (IP address, device fingerprints, behavioural signals) to generate risk assessments. Personal identity data is not shared with these providers in a form that would allow them to identify you independently.

Legal & Regulatory Disclosure

9vgo may disclose your personal data to competent Bangladeshi governmental, regulatory, or law enforcement authorities where we are legally compelled to do so, or where we have reasonable grounds to believe that disclosure is necessary to prevent or report financial crime, fraud, or another serious legal violation. 9vgo will notify you of any such disclosure where legally permitted to do so.

Business Transfers

In the event that 9vgo undergoes a merger, acquisition, or sale of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to the way your data is processed as a result, with a reasonable opportunity to request account closure if you do not consent.

9vgo uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, remember your preferences, maintain your login session, and understand how players interact with the site. This section explains each category of cookie in use and the purpose it serves.

Managing Your Cookie Preferences

You can manage functional and analytics cookies through your browser's privacy settings. Most modern browsers (Chrome, Firefox, Safari, Edge) allow you to view, block, or delete cookies on a per-site basis. Please note that disabling strictly necessary cookies will prevent the 9vgo platform from functioning correctly and may result in you being unable to log in or complete financial transactions. Detailed cookie management instructions are available in your browser's help documentation.

Third-Party Cookies

Certain game providers (such as Pragmatic Play and Evolution Gaming) may set their own functional cookies within their game iframes to maintain game state and session continuity. These cookies are governed by the respective provider's privacy policies and are limited to the scope of the game session. 9vgo does not control these third-party cookies.

9vgo retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal, regulatory, or accounting obligations. The retention periods below represent the standard timeframes applied by 9vgo. In specific circumstances — such as an ongoing legal dispute, a fraud investigation, or a regulatory audit — data may be retained for a longer period until the matter is resolved.

Data Storage Location

All 9vgo player data is stored on secure servers. Data is protected at rest using AES-256 encryption and in transit using TLS 1.3 protocols. Access to stored personal data is restricted to authorised 9vgo personnel on a strict need-to-know basis, and all internal data access is logged and audited.

Data Deletion Requests

Where you request deletion of your personal data and no legal retention obligation prevents deletion, 9vgo will complete the deletion process within 30 days of receiving a verified deletion request. Please note that deletion of your personal data will require the permanent closure of your 9vgo account, as certain data is essential to operate and secure your account. Deletion requests can be submitted via the 9vgo live chat support team or by emailing [email protected].

As a 9vgo player and data subject, you hold a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact the 9vgo data protection team via live chat or by emailing [email protected]. 9vgo will respond to all verified requests within 30 days of receipt.

9vgo takes the security of your personal data seriously and implements a layered technical and organisational security framework designed to protect player data against unauthorised access, loss, alteration, or disclosure. The key security measures in place include:

• Transport Encryption: All communications between player devices and the 9vgo platform are encrypted using TLS 1.3, ensuring that data in transit cannot be intercepted or tampered with.
• At-Rest Encryption: Databases and file stores containing personal and financial data are encrypted at rest using AES-256, the same encryption standard used by international financial institutions.
• Access Controls: Access to 9vgo systems containing personal data is restricted to authorised personnel only, using role-based access control (RBAC), multi-factor authentication (MFA), and full audit logging of all access events.
• Password Security: Player passwords are stored using a modern one-way hashing algorithm with salting. 9vgo staff cannot view your password and will never ask you to share it.
• Fraud Monitoring: 9vgo operates real-time transaction monitoring and anomaly detection systems that flag unusual account activity for review by the risk management team within minutes of detection.
• Penetration Testing: The 9vgo platform undergoes regular security assessments and vulnerability testing by independent cybersecurity specialists to identify and remediate potential weaknesses before they can be exploited.
• Incident Response: In the event of a personal data breach that poses a risk to player rights, 9vgo will notify affected players and relevant authorities within the timeframe required by applicable law, and will take immediate steps to contain and remediate the breach.

Your Role in Account Security

While 9vgo implements robust technical safeguards, account security is a shared responsibility. You can significantly reduce the risk of unauthorised access to your 9vgo account by using a strong and unique password, enabling two-factor authentication where available, never sharing your account credentials with another person, and contacting 9vgo support immediately if you suspect your account has been accessed without your authorisation.

9vgo reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, new legal obligations, or improvements to our platform. When a material change is made to this Privacy Policy, the updated version will be published at https://9vgo.vip/privacy-policy with a revised effective date. Your continued use of the 9vgo platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

Where a change to this Privacy Policy significantly affects the way we process your personal data, 9vgo will make reasonable efforts to notify active account holders via the email address registered on their account prior to the change taking effect. If you do not accept a material revision, you should contact 9vgo support to request account closure before the revision takes effect.

How to Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a concern about the way 9vgo is handling your personal data, please contact the 9vgo data protection team using any of the following channels:

• Live Chat: Available 24/7 through the 9vgo platform — the fastest way to reach us.
• Email: [email protected] — for written data subject requests, please include your registered account email and a brief description of your request.
• WhatsApp: +880 1700-000000 (text only, available 08:00–00:00 BST / UTC+6).

All privacy-related enquiries are treated with strict confidentiality. 9vgo aims to respond to all formal data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.